ABus 4509 – New Product Development HSM 3521 – Health Care Delivery Systems HSM 4541 – Health Care Finance HSM 4561 – Health Care Administration and Management HSM 4596 – Health Services Management Internship HSM 4861 – Leadership and Business Planning in Health Care - Capstone
Dr. Susan McClernon became the Applied Business/Health Systems Management faculty director in 2012. She brings extensive experience in health care operations, patient safety, information systems, and medical staff relations. Dr. McClernon is the president/CEO of Innovative Healthcare Leadership, LLC, a health care consulting firm founded in 2007. She has served in hospital administration for over 30 years, most recently as the chief operating officer of St. Mary’s Medical Center in Duluth, MN. Previous appointments were COO/administrator of Brackenridge Hospital in Austin, TX; and vice president at Bayfront Medical Center in St. Petersburg, FL. Other faculty service includes her current appointment as adjunct faculty at the College of St. Scholastica in the Health Information Management Division, where she leads its Strategic Business Planning Management course; and a former appointment in the University of Minnesota Executive MHA program at the University of MN Duluth, Labovitz School of Economics. Dr. McClernon has presented internationally on bioethics, and she has authored a chapter on strategic business planning in the textbook Health Information Management: Concepts, Principles, and Practice, 3rd ed. She holds a B.S. in health care management from the College of St. Scholastica in Duluth; an M.A. in health care management from the University of Minnesota; and a Ph.D. from the University of Minnesota School of Public Health, Division of Health Policy and Management.
ABUS 4013W − Legal, Ethical, and Risk Issues for Managers
Chuck Bethel is an attorney who has worked for the last 20 years in both large and small law firms assisting businesses and government entities with contract and litigation issues. He has practiced transactional law (contract drafting) and litigation, as well as dispute resolution for a wide range of business, government, and individual clients. He has owned or managed a variety of businesses, including commercial laundries, restaurants, and nightclubs. Mr. Bethel has taught legal research and writing at Hamline University and courses at Fox Valley Technical College in Appleton and Oshkosh, WI. He has a bachelor’s degree in business administration from Cardinal Stritch University in Milwaukee and a law degree from Hamline University.
ABus 3051 - Career Skills in the Professional Environment for Juniors and Seniors
Lori Bonderson’s areas of expertise include interpersonal communication, leadership development, and management of nonprofit organizations. She has more than 15 years' experience teaching and consulting in career skills at the University of Minnesota, at community colleges, and in adult education, and also counsels and coaches individuals in the private sector. Ms. Bonderson has been awarded, and has managed and administered, more than $1.5 million in private grant funds and donations since 2007. She is currently the director of the Osher Lifelong Learning Institute of South Dakota, a nonprofit educational program for older adults. She holds an MA in counseling from the University of Wyoming and a BS in education from the University of South Dakota.
ABUS 4101 − Accounting and Finance for Managers ABUS 4151 − Innovation for Leaders and Organizations ABUS 4509 − New Product Development
Gordon Flanders, a tenured assistant professor of business and winner of a Merit Award for excellence in teaching, service, and research at Montana Tech of the University of Montana, teaches courses in marketing, market research, international business, consumer behavior, strategic management, advanced management seminar, critical thinking and decision making, selling and sales management, and macroeconomics. He also teaches graduate courses at the Carlson School of Management at the University of Minnesota. Before working in academia, Dr. Flanders spent 20 years at 3M/Imation, where he earned the Circle of Technical Excellence Award and three Golden Step Awards for successful new product launches. The new products he launched have also won industry-specific awards for innovation and a US government environmental award. He recently spoke at the 35th International Conference on Critical Thinking, and has had papers accepted for publication in the conference proceedings of the Marketing Management Association Conference and the Journal of College Student Retention. He also serves on the Board of Directors for the Montana Council on Economic Education and is the volunteer head coach of the Montana Tech Hockey Club. Dr. Flanders received a BA from Augsburg College, an MBA from the Carlson School, and a DBA (Doctor of Business Administration) from the University of Phoenix.
ABus 4022W – Management in Organizations ABus 4023W - Communicating for Results
Dr. Bradley Goodell is a managing partner and organizational and wellness consultant for Integrated Wellness Programs Group, LLC, where he heads the Healthy Worker Program, a program designed to assist employees with managing emotional health-related issues. He is a contributing author and content expert with Whitewater Learning and has authored educational modules related to wellness, mental health, and organizational wellness. He has a strong background in assessment and testing and also has significant experience in individual therapy for adults, couples, adolescents, and families, working with clients from diverse backgrounds and underserved communities, as well as at-risk adolescents in school settings. He is an LGBTQ ally/advocate and an expert on transgender issues. Dr. Goodell is an avid runner, outdoor enthusiast, and cook, and enjoys salsa dancing and spending time with his dog, Izzy. He holds a BA in psychology and a certificate in conflict management from Hamline University. He earned his doctorate in clinical psychology from The Minnesota School of Professional Psychology and completed his postdoctoral work at the Program in Human Sexuality of the U of M Medical School.
ABUS 3051 − Career Skills in the Professional Environment for Juniors and Seniors
Monica Hamling began her career as a technical recruiter with a contract staffing firm in 1995. She spent several ensuing years with a variety of Twin Cities organizations, doing information technology recruiting for the software, consulting, healthcare, and medical device industries. In 2002, she joined Medtronic to lead their technical recruiting team, and continued there for nine years in a variety of human resources roles. In 2011 she joined UnitedHealth Group and is currently their Director of Talent Acquisition, leading a team of recruiters to identify, screen, interview, and select the best talent for UHG technology positions. She has taught courses on technology recruiting and corporate leadership, and is happy to assist her students as they learn to represent their personal brand throughout their transition into careers. She holds a BA in communications and business from the University of St. Thomas and an MA in human resources and industrial relations (HRIR) from the Carlson School of Management at the University of Minnesota.
ABus 4515 - Strategy and Management for a Sustainable Future
Garth Hickle is the product stewardship team leader with the Minnesota Pollution Control Agency (MPCA) and has been there since 1996 working on product stewardship for packaging, electronics, and carpet. Before that he worked as a lobbyist on energy and environmental issues and at the Minnesota State Senate. He sits on the board of directors for the Carpet America Recovery Effort (CARE) and is the chair of the Sustainability Subcommittee of the Association of State and Territorial Solid Waste Management Officials (ASTSWMO). Mr. Hickle is an adjunct faculty member at the Minneapolis College of Art and Design and a senior lecturer in bioproducts and biosystems engineering at the University of Minnesota. Recent publications include "Extending the Boundaries: An Assessment of the Integration of Extended Producer Responsibility Within Corporate Social Responsibility." Business Strategy and the Environment. DOI: 10.1002/bse.1908. In 2001, he was named a Bush Foundation Leadership Fellow. He holds a BA in history from the College of Wooster, an MSEL (Master of Studies in Environmental Law) from Vermont Law School, and an MA in public administration from Hamline University. He is a doctoral candidate at Erasmus University in Rotterdam, the Netherlands.
ABus 4041 - Dynamics of Leadership ABus 4515 - Strategy and Management for a Sustainable Future
David Kaiser's academic interests and consulting practices coincide in the areas of leadership, ethics, and organizational behavior. He has developed and taught numerous university courses in diverse areas of management. He has held both line and staff management positions in industry; consulted and conducted seminars with companies throughout the United States as well as Canada and Europe; been recognized as a core faculty member by two universities; and received three professor-of-the-year awards. Mr. Kaiser's educational philosophy is grounded in mindful inquiry and critical reflection rather than reaction and judgment. Whether in the classroom or in the boardroom, he strives to provoke interdisciplinary and imaginative ways of thinking about organizational issues and opportunities. He holds an MBA in organizational behavior from Mankato State University and an MALS in interdisciplinary studies from Hamline University.
ABus 4701 - Introduction to Marketing ABus 4703 - Marketing for the Professional Practice HSM 4861 - Leadership and Business Planning in Health Care - Capstone
Geoff Kaufmann, FACHE, is the vice president for Patient Services of the Biomedical Division of the American Red Cross, as well as former director of planning and marketing for the University of Minnesota Hospital. He also teaches in the Carlson School of Management and the School of Public Health. He is the Minnesota Regent for the American College of Healthcare Executives. A nationally recognized authority in health marketing, Mr. Kaufmann has over 30 years of executive-level experience in business development, strategic planning, marketing, new product development, and operations. His recent focuses have included creating physician-clinic-hospital networks, improving clinical and service outcomes, implementing disease management programs, operating senior health care services, developing a wound care business, and creating diagnostic imaging centers. He holds a BA in biology from St. Olaf College and an MA from the University of Chicago in health policy and management.
ABus 4705 - Leadership and Management for the Professional Practice ABus 4707 - Financial Management for the Professional Practice
Dr. David Lee is the director of the University of Minnesota Veterinary Medical Center. Dr. Lee's broad experiences as a small animal practitioner and veterinary medicine administrator, coupled with an abiding interest in the financial aspects of veterinary practice, provide him with a thorough understanding of the techniques and skills needed for successful and sustainable clinical practice. He received a BS in animal science, an MBA in organizational behavior/finance, and a DVM from Cornell University.
Scott Lee-Eichenwald has diverse professional experience in social sciences and medical technology, with over 15 years in medical devices companies including Guidant, Boston Scientific, Medtronic, and Smiths Medical. He has managed research and development projects and many global technology implementation projects. In addition, he has been teaching online for over 12 years. Mr. Lee-Eichenwald has a bachelor of arts in psychology from the College of Saint Scholastica and a master's in software design and development (MSDD) from the University of Saint Thomas. He received his Six Sigma Green Belt certification from the University of Saint Thomas in 2012 and holds an Information Systems Security Certificate from Colorado Technical University.
ABus 3510 - Communicating Virtually Across Global Teams in Applied Business Settings ABus 4023W - Communicating for Results
Ann Lowry has over 20 years of experience as an educator and organizational consultant on topics such as presentational speaking, interpersonal communication, conflict resolution and negotiation, organizational behavior, managing groups and teams, promotional communication, managerial psychology, diversity, and intercultural communication. She is owner and president of Ann Lowry and Associates, an organizational development consulting firm in Minneapolis, where she assists individuals and organizations with leadership and talent development, group and team effectiveness, strategic planning and goal setting, conflict resolution, and conciliation and negotiation. She also teaches at Northland College. She was named one of the University of Minnesota CLA Alumni of Notable Achievement in recognition of her contributions to Minnesota’s businesses. Dr. Lowry has a Ph.D. in organizational communication from the University of Minnesota, an MA in interpersonal communication from the University of Northern Iowa, and a BA in communication and English from the University of Wisconsin–Madison. She is currently pursuing a second PhD in mind-body medicine with the intention of assisting leaders to improve performance.
ABus 4013W - Legal, Ethical, and Risk Issues for Managers
Ms. Mackay practiced construction law for 14 years at the Minneapolis firm of Faegre & Benson, where she handled a broad range of construction industry disputes and transactions. She has represented large commercial contractors, design professionals, subcontractors, material suppliers, and project owners. Ms. Mackay taught Construction Law and Ethics in the Infrastructure Systems Engineering program at the University of Minnesota and has presented numerous construction law continuing education seminars. She is a past chair of the Construction Law Section of the Minnesota State Bar Association and a past president of the Construction Financial Management Association (CFMA), Twin Cities chapter. Ms. Mackay received a JD cum laude from Hamline University School of Law in 1995. She also has B.A. and M.A. degrees in French and German from Cambridge University, England.
ABus 3301 - Introduction to Quality Management MM 4035 - Supply Chain Management
Mr. Martens has extensive experience in strategy, operations, and transformational change. Currently he serves as chief innovation officer for Hennepin County, leading the Center of Innovation and Excellence. He has served as a senior leader in the following organizations: UnitedHealth Group, University of Minnesota, American Express, Ceridian, and General Electric. Since 2000 he has also been an adjunct faculty member for the University of Minnesota’s Carlson School of Management, teaching courses in operations, quality, supply chain management, and managerial accounting. Prior to entering the private sector, Scott served as a naval officer and aviator. Scott has held numerous leadership positions in nonprofit organizations, and since 2010 he has served as a strategy consultant to the Minnesota Make-A-Wish board of directors. He is a CPA and a CPL (certified professional logistician). He earned an M.S. in management from the Naval Postgraduate School in Monterey, California, and a B.B.A. in accounting from Iowa State University in Ames, Iowa.
ABus 4012 - Strategic Decision Making and Problem Solving MM 4102 – Manufacturing Operations
Daniel E. McNamara has been a college professor for more than 35 years and has more than 25 years' experience in project management and in operations management. He currently teaches master's level and undergraduate courses at various Twin Cities universities. He also teaches courses in statistics, operations research, and project management. His research interests include the development of a set of new organic principles of management to be used in today's chaotic environment, as well as the relevance of today's business school research for real-world practitioners. Dr. McNamara holds a bachelor's degree in industrial engineering from the University of Dayton and M.S. and Ph.D. degrees from the University of Wisconsin at Madison.
Kathy Nguyen has managed projects for most of her career, with 10 years in the role of project manager or senior project manager. Ms. Nguyen has almost 30 years of experience in the corporate world and has worked for Cargill, Honeywell, Northwest Airlines, American Express, Thomson Reuters, and Veritas Technologies. She also spent a number of years as a finance manager, overseeing budgets in excess of $100M. She has a bachelor of arts in Spanish and a bachelor of science in management from the University of Minnesota, and an MBA from the University of Saint Thomas. Ms. Nguyen received her PMP certification from Project Management Institute (PMI) in 2010.
Rhonda Pole is a human resources consultant, learning strategist, and educator with more than 20 years of experience in higher education leadership and human resources management. She has a diverse background that includes entrepreneurship education, higher education administration, organizational learning and development, talent management, career coaching, and human resource consulting. She is the cofounder of the nationally recognized entrepreneurship education conference in South Dakota known as “Launch” and also cofounder of a unique women’s entrepreneurship conference, “Ink Your Dreams,” that is held in the Sioux Falls region. She has taught entrepreneurship for the past nine years and received the 2011−12 Dakota Wesleyan University Exemplary Teacher Award. Most importantly, Ms. Pole is an advocate for talent discovery and development and enjoys assisting others in realizing their unique talents. She received a BA in communications with a minor in business from Concordia College-Moorhead and an MA in education from Dakota Wesleyan University. Ms. Pole is certified as a PHR (Professional in Human Resources Management), an SHRM-CP (SHRM-Certified Professional), and an EDFP (Economic Development Finance Professional).
ABus 4571W - Introduction to Grant Writing for Health Care and Nonprofit Organizations
Ann Redelfs has extensive experience in strategic planning, grant writing, and management for the overall success of national partnerships and centers. She has worked on the development and execution of proposals and plans to strengthen the base and scope of organizations, as well as fundraising, external relations, and education strategies and programs. She has served at federally funded research centers, including the Cornell Theory Center, Center for Research on Parallel Computation, and the San Diego Supercomputer Center. In 2004 she founded Redelfs LLC to focus on working as an independent grant writer, project manager, and leadership team member for numerous organizations, including a National Science Foundation program with more than 1,000 members. She has authored, coauthored, edited, or ghostwritten grants and publications for dozens of academic, nonprofit, and for-profit organizations across the country. Ms. Redelfs has taught grant writing one-on-one and in the classroom, and is featured in the book Grant Writing Revealed: 25 Experts Share Their Art, Science, and Secrets. She has overseen the writing, editing, and production of national publications and has been a leader in planning several US and international conferences, with responsibilities for fundraising, speaker attainment, marketing, and logistics. She earned an MS in zoology, with a minor in mass communications, from Oklahoma State University.
ABus 4217 – Real Estate Development: Process and Tools
Ms. Tableporter has experience spanning development, finance, and city design, which enables her to provide students with a 360-degree view of real estate and its inherent challenges and rewards. She has a longstanding commitment to providing the type of mentoring and help that was vital to shaping her own career. In addition to her U.S.-based experience (Cargill proprietary real estate investments, development, and finance), Jody brings an international perspective gained from 12 years in senior leadership positions in UK urban “regeneration,” part of that time heading South London’s redevelopment under Mayor Ken Livingstone. Jody has led seminars and lectured on real estate and city development topics (University of Minnesota, Harvard, Lincoln Land Institute, UK urban regeneration). She was a Harvard Loeb Fellow (awarded annually to ten “mid-career leaders in the built environment”) and earned a BA in economics and sociology from the University of California and an MBA from the Yale School of Management.