HSM 3521 – Health Care Delivery Systems HSM 4541 – Health Care Finance HSM 4561 – Health Care Administration and Management HSM 4596 – Health Services Management Internship HSM 4861 – Leadership and Business Planning in Health Care - Capstone
Dr. Susan McClernon became the Health Systems Management faculty director in 2012. She brings extensive experience in health care operations, patient safety, information systems, and medical staff relations. Dr. McClernon is the president/CEO of Innovative Healthcare Leadership, LLC, a health care consulting firm founded in 2007. She has served in hospital administration for over 30 years, most recently as the chief operating officer of St. Mary’s Medical Center in Duluth, MN. Previous appointments were COO/administrator of Brackenridge Hospital in Austin, TX; and vice president at Bayfront Medical Center in St. Petersburg, FL. Other faculty service includes her current appointment as adjunct faculty at the College of St. Scholastica in the Health Information Management Division, where she leads its Strategic Business Planning Management course; and a former appointment in the University of Minnesota Executive MHA program at the University of MN Duluth, Labovitz School of Economics. Dr. McClernon has presented internationally on bioethics, and she has authored a chapter on strategic business planning in the textbook Health Information Management: Concepts, Principles, and Practice, 3rd ed. She holds a B.S. in health care management from the College of St. Scholastica in Duluth; an M.A. in health care management from the University of Minnesota; and a Ph.D. from the University of Minnesota School of Public Health, Division of Health Policy and Management.
ABUS 4013W − Legal, Ethical, and Risk Issues for Managers
Chuck Bethel is an attorney who has worked for the last 20 years in both large and small law firms assisting businesses and government entities with contract and litigation issues. He has practiced transactional law (contract drafting) and litigation, as well as dispute resolution for a wide range of business, government, and individual clients. He has owned or managed a variety of businesses, including commercial laundries, restaurants, and nightclubs. Mr. Bethel has taught legal research and writing at Hamline University and courses at Fox Valley Technical College in Appleton and Oshkosh, WI. He has a bachelor’s degree in business administration from Cardinal Stritch University in Milwaukee and a law degree from Hamline University.
ABus 3051 - Career Skills in the Professional Environment for Juniors and Seniors
Lori Bonderson’s areas of expertise include interpersonal communication, leadership development, and management of nonprofit organizations. She has more than 15 years' experience teaching and consulting in career skills at the University of Minnesota, at community colleges, and in adult education, and also counsels and coaches individuals in the private sector. Ms. Bonderson has been awarded, and has managed and administered, more than $1.5 million in private grant funds and donations since 2007. She is currently the director of the Osher Lifelong Learning Institute of South Dakota, a nonprofit educational program for older adults. She holds an MA in counseling from the University of Wyoming and a BS in education from the University of South Dakota.
Mavis Brehm currently works as an independent health consultant. Throughout a career that spans more than 30 years, she rose to executive leadership roles in hospital ambulatory care and has served as the chief executive officer of community health centers in St. Paul and Duluth, MN. A constant trait has been her dedication to community health and healthy families. Nurtured by early professional work as a public health nurse and pediatric clinic nurse, Mavis became passionate about prevention, community partnerships, and advocacy for the health needs of low-income and medically underserved communities. As a leader within the broader community health sector, she has built strong public relations and conducted public policy advocacy on both state and federal levels. In her ongoing quest for health care quality and safety, Ms. Brehm has led successful initiatives on quality program design, operations improvement, chronic disease management, patient safety and pharmacy, and integration of behavioral and oral health with primary care. Her experience also includes multiple new and remodeled facility projects, securing new and expanded public and private grant funding, and strategic community partnership development. Ms. Brehm holds a BS in nursing from the University of Minnesota and an MA in business from the University of St. Thomas.
Steven Comingdeer is chief of staff for Accenture's $1B North American health care business portfolio, where he oversees its team of 25 professionals across five countries in managing all administrative functions, including finance, human resources, legal, marketing and communications, and operations. Steve was proud to champion the corporate partnership agreement between Accenture and the Human Rights Campaign (HRC), and works with Accenture’s diversity recruiting to build and cultivate a pipeline of qualified LGBT candidates. He is currently HRC’s corporate engagement lead for the Twin Cities. In his free time, Steve enjoys playing oboe and English horn in the Minnesota Philharmonic Orchestra and serves on its board. He holds an MA in health care administration and a BA in business management and health care informatics from the College of Saint Scholastica.
Tania Daniels is passionate about engaging all members of the health care team in continual improvement of the health care system. She started as a candy striper in a physical therapy department, then became a physical therapist aide while in college, and finally served as a professional physical therapist for seven years. After seeing many aspects of health care in these roles, she was ready to pursue a career in quality improvement. She was hired, upon completing her education, by the Minnesota Hospital Association (MHA), where she currently serves as the vice-president for quality and patient safety. The program she leads has been recognized with three national awards: the 2015 Dick Davidson Quality Milestone Award for Allied Association Leadership, the 2013 John M Eisenberg Patient Safety and Quality Award for Reducing Avoidable Readmissions Effectively (RARE), and the 2006 John M Eisenberg Patient Safety and Quality Award for Minnesota Alliance for Patient Safety (MAPS). Ms. Daniels received her physical therapy degree from the University of Minnesota, and her MBA with a concentration in health care management from the University of St. Thomas.
Karen Morgan Erickson, FACHE, has more than 25 years of experience in health care strategy and execution, product marketing, sales operations, and account and program management. Much of her career has been at Medtronic, where she currently leads strategic marketing initiatives. Karen has twice received the Medtronic Marketing Excellence Award, as well as the CEO Inclusion Award. Before Medtronic, she spent 12 years consulting on strategy development for health systems, physicians, and pharmaceutical organizations. Karen is board certified in health care management and is a Fellow with the American College of Healthcare Executives. She has a BA, biology, St. Olaf College, and an MHA, University of Minnesota.
ABUS 3051 − Career Skills in the Professional Environment for Juniors and Seniors
Monica Hamling began her career as a technical recruiter with a contract staffing firm in 1995. She spent several ensuing years with a variety of Twin Cities organizations, doing information technology recruiting for the software, consulting, healthcare, and medical device industries. In 2002, she joined Medtronic to lead their technical recruiting team, and continued there for nine years in a variety of human resources roles. In 2011 she joined UnitedHealth Group and is currently their Director of Talent Acquisition, leading a team of recruiters to identify, screen, interview, and select the best talent for UHG technology positions. She has taught courses on technology recruiting and corporate leadership, and is happy to assist her students as they learn to represent their personal brand throughout their transition into careers. She holds a BA in communications and business from the University of St. Thomas and an MA in human resources and industrial relations (HRIR) from the Carlson School of Management at the University of Minnesota.
ABus 4041 - Dynamics of Leadership ABus 4515 - Strategy and Management for a Sustainable Future
David Kaiser's academic interests and consulting practices coincide in the areas of leadership, ethics, and organizational behavior. He has developed and taught numerous university courses in diverse areas of management. He has held both line and staff management positions in industry; consulted and conducted seminars with companies throughout the United States as well as Canada and Europe; been recognized as a core faculty member by two universities; and received three professor-of-the-year awards. Mr. Kaiser's educational philosophy is grounded in mindful inquiry and critical reflection rather than reaction and judgment. Whether in the classroom or in the boardroom, he strives to provoke interdisciplinary and imaginative ways of thinking about organizational issues and opportunities. He holds an MBA in organizational behavior from Mankato State University and an MALS in interdisciplinary studies from Hamline University.
ABus 4701 - Introduction to Marketing ABus 4703 - Marketing for the Professional Practice HSM 4861 - Leadership and Business Planning in Health Care - Capstone
Geoff Kaufmann, FACHE, is the vice president for Patient Services of the Biomedical Division of the American Red Cross, as well as former director of planning and marketing for the University of Minnesota Hospital. He also teaches in the Carlson School of Management and the School of Public Health. He is the Minnesota Regent for the American College of Healthcare Executives. A nationally recognized authority in health marketing, Mr. Kaufmann has over 30 years of executive-level experience in business development, strategic planning, marketing, new product development, and operations. His recent focuses have included creating physician-clinic-hospital networks, improving clinical and service outcomes, implementing disease management programs, operating senior health care services, developing a wound care business, and creating diagnostic imaging centers. He holds a BA in biology from St. Olaf College and an MA from the University of Chicago in health policy and management.
HSM 4561 − Health Care Administration and Management
William O. (Bill) Kenney is chief executive officer of Dermatology Consultants. From 2009−2014 he worked for Allina Health in Minneapolis, where he served as president of the Phillips Eye Institute and later as the vice president of operations for the United Hospital cardiovascular service line and hospital-based clinics. Following his undergraduate work, Mr. Kenney was a clinical social worker at United Hospital in St. Paul, focusing on oncology, psychiatry, endocrinology, and geriatrics. Later he served at HeathEast and Park Nicollet Health Services in the Twin Cities, Northwestern University and Medical Faculty Foundation in Chicago, and Presbyterian Hospital in Albuquerque, NM. Mr. Kenney has expertise in clinic, hospital, and long-term operations, and his experience in health care leadership includes administrative responsibility in cardiovascular services, ophthalmology, senior services, dermatology, and primary care operations. He has been an adjunct faculty member at St. Mary’s University since 2010 and received Lean certification while employed at Park Nicollet. He received a B.A. in business administration and social work from St. John’s University and an M.H.A. (Master of Hospital Administration) from the University of Minnesota.
HSM 4596 − Health Services Management Internship
Dr. Kiehne is a consultant to the health care industry. Her clients include those working on special projects seeking nonprofit federal funding, as well as CEOs and boards of directors in strategic change management. Currently she consults with HealthSouth as they pursue a Certificate of Need in the Tampa Bay marketplace. She teaches at University of South Florida in their School of Public Health, working with master’s candidates in health care administration, and master’s and doctoral candidates in public health. She has also served as adjunct faculty for the University of Florida School of Public Health master’s programs in health care administration and public health. She received a BA from Luther College in Decorah, IA; a master’s in hospital and health care administration from the School of Public Health at the University of Minnesota; and a PhD in organizational leadership from Argosy University.
ABus 4013W - Legal, Ethical, and Risk Issues for Managers
Ms. Mackay practiced construction law for 14 years at the Minneapolis firm of Faegre & Benson, where she handled a broad range of construction industry disputes and transactions. She has represented large commercial contractors, design professionals, subcontractors, material suppliers, and project owners. Ms. Mackay taught Construction Law and Ethics in the Infrastructure Systems Engineering program at the University of Minnesota and has presented numerous construction law continuing education seminars. She is a past chair of the Construction Law Section of the Minnesota State Bar Association and a past president of the Construction Financial Management Association (CFMA), Twin Cities chapter. Ms. Mackay received a JD cum laude from Hamline University School of Law in 1995. She also has B.A. and M.A. degrees in French and German from Cambridge University, England.
Bill McDonough is the president and CEO of Constellation Group of Minneapolis and CEO of Arkansas Mutual, MMIC Insurance Company, UMIA Insurance Company, and Health IT. Constellation is a mutual holding company for medical liability insurers in the United States. MMIC Insurance is the largest medical liability insurance company in the Midwest, and UMIA is the largest company of its kind in the Mountain West. Health IT is a technology company serving the needs of the health care industry. Mr. McDonough has also served as president and chief executive officer of Princeton Insurance Company in New Jersey. He has worked in the insurance industry for over 30 years, most of that focusing on medical professional liability insurance. He holds the RLPU (registered professional liability underwriter) designation. He also sits on several profit and nonprofit boards including Constellation, MMIC, PIAA, and Temple University College of Education, and is a speaker on the insurance industry at national conferences. He is a veteran of the United States Air Force. Mr. McDonough graduated from Temple University with a bachelor’s degree in marketing and distributive education, and he earned an MBA in finance from the University of Phoenix.
HSM 4531 – Human Resources in Health Care Settings
Donald (Don) Moschkau is a human resources strategy system executive with Fairview Health Services, where he leads the Human Resources Strategy and Operations areas of this academic health care system. He serves as a consultant to other executives throughout the organization on strategic initiatives and the impacts or drivers of the organization’s human capital. He has more than 20 years’ experience in human resources and specializes in strategic human resources, employee relations, employment law, diversity, recruitment, and onboarding as well as human resources regulatory compliance in the health care market. In his spare time he likes to bike, garden, golf, volunteer, and travel, and spend time with friends, family, and his dog, Bentley. He has earned a BA with a focus in multicultural marketing from Metropolitan State University and an MHA (Master of Health Care Administration) from the University of Minnesota. Certifications include an SPHR from the Human Resources Certification Institute and an SHRM-SCP and Green Belt from the Society for Human Resources Professionals.
Mark Sharockman is interim CFO for St. Paul Eye Clinic and St. Paul Opticians. Before that he worked with privately held medical specialty practices in the areas of orthopedics, anesthesiology, and ophthalmology. Mark dedicated the past decade to improving the financial viability of independent medical practices by implementing decision-making disciplines and defining strategic growth opportunities. He brings to his work the perspectives of several business sectors, including sports media, health services, and real estate. Mark has been involved at several organizations in value creation initiatives: acquisitions, divestitures, integrations, and implementation of transformational growth and operational improvement strategies, both as an internal manager and an outside advisor. He has a BS in accountancy from University of North Dakota and an MBA from Duke University.
HSM 4531 − Human Resources in Health Care Settings
Erich Spencer began his career in HR in total rewards as an employee benefits specialist and was a health care reform subject matter expert before transitioning to general human resources and eventually strategic human resources. He is currently a director of human resources strategy at Fairview Health Services, directly supporting two hospitals as well as two system service lines. Though he has worked in multiple industries (higher education, consumer goods, technology, contracted support services), health care is his passion. He received a BBA with a concentration in human resources management and an MBA with a concentration in marketing from the University of Toledo. He also holds two senior-level human resources certifications, one from the Society for Human Resources (SHRM-SCP) and one from the HR Certification Institute (SPHR).
Melanie Sullivan started her career in health care in 1991 in a small independent orthopedic private practice. She is currently the chief operating officer for Twin Cities Orthopedics (TCO), one of the largest independent private practices in the country, with over 110 physicians and 39 locations in the metro area and western Wisconsin. TCO provides therapy services, MRIs, same-day surgery, prosthetics and orthotics, urgent care centers, and a variety of other musculoskeletal services. Dr. Sullivan received a bachelor’s degree from Doane College in Lincoln, NE, in human relations and business administration, and an MBA from the University of Phoenix. In 2010 she finished her doctorate of education in organization development from the University of St. Thomas. Her dissertation was titled Action Learning in a Single Specialty Practice: A Model for Addressing Physician Disruptive Behavior, and she spent many years doing research on the impact of disruptive physician behavior.
ABus 4709 - Managing the Professional Practice I: Business Design ABus 4711 - Managing the Professional Practice II: Operations
Michael Westfall is owner and vice president of the Hudson Road Animal Hospital in Woodbury, MN. Dr. Westfall has over 30 years of practitioner experience. He has served as committee chair for the Continuing Education and Drug and Supply Committees of the Minnesota Veterinary Medical Association. A frequent mentor for first-year veterinary students at the University of Minnesota, Dr. Westfall is a member of the American Veterinary Medical Association, American Animal Hospital Association, Minnesota Veterinary Medical Association, American Heartworm Society, and the American Association of Feline Practitioners. Dr. Westfall's medical interests are in the areas of behavior, dental care, feline medicine and surgery, and geriatric pet care. He received his D.V.M. from Iowa State University and his M.B.A. from the College of St. Thomas.
Susan Ziel is a health care coach and consultant with Integrity Health Strategies, drawing upon her 40+ years of professional experience to assist clients in choosing their best health care options. She has been a registered nurse, nursing administrator, university instructor, consultant, and health care attorney, and is an affiliate faculty member of the University of Minnesota School of Nursing. Ms. Ziel has served as an officer or board member for many health care-related organizations and is the recipient of numerous leadership and service awards. She has earned a BSN in nursing from Madonna University, an MPH in medical care administration from the University of Michigan, a JD from the University of South Carolina School of Law, and a Certificate in Health Care Design and Innovation from the University of Minnesota.