Business Process Improvement Certificate

At a Glance

Credits: 48 contact hours, 4.8 CEUs
Required courses: 4
Discounts: Register for all courses in the certificate at once and receive 10% off for a total of $3,582. (Call the Information Center at 612-624-4000 for this option.)
See FAQ for additional discounts.
Schedule: Day courses
Customized training: Courses can be tailored to meet your needs and brought onsite to your location. Visit customized training or call 612-624-7261 for more information.

Whether your organization called it TQM, Lean, Re-engineering, automation, or Six Sigma, the business process has been at the heart of every major performance improvement initiative of the last 25 years. Business process improvement is the key skill set managers and professionals need to reduce costs, shorten service/cycle time, enhance customer value, and maintain high quality.

The business process improvement certificate will provide you with a strong foundation to lead or participate in your organization’s most important performance improvement initiatives.

  • Document and measure the way work is performed
  • Focus performance on the needs of the external customer
  • Streamline and optimize business processes
  • Maximize the impact of innovation or IT-based solutions
  • Gain the support of a broad range of stakeholders
  • Deploy results-oriented solutions
  • Understand best practices of Six Sigma, Lean, TQM and other methodologies

Business Process Improvement Certificate Courses

Register for an upcoming business process improvement course by selecting a course from the list below. Courses are listed in recommended sequence.

Required Courses (48 contact hours) Cost
Process Mapping and Analysis (12 hours) $995
Measuring and Improving Work Processes (12 hours) $995
Process Innovation (12 hours) $995
Implementing Process Change (12 hours) $995

Not interested in a certificate? Courses can be taken individually as well. Additional topics include business analysis, communication and personal development, human resource management, and leadership and management. Visit the professional development webpage to view all courses.

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